Cancellation policy
Some items in our store may be offered to you as a subscription. When you purchase a subscription you'll receive your items every 30, 60 or 90 days unless you change this frequency. Your payment details will be stored securely and you will be charged for each subscription renewal.
Ollie Subscription Cancellation Policy
- You can easily cancel your subscription at any time through your customer portal: https://olliesmile.com/a/account/subscriptions.
- Our friendly customer support team is also happy to assist you with cancellations. You can reach us at support@olliesmile.com.
- To prevent your next order from processing, please submit your cancellation request at least 48 hours before your next scheduled shipment.
- Once an order has been processed or shipped, we’re unable to cancel it. If your order is already on its way, please contact us and we’ll gladly provide return and refund instructions.
- By maintaining an active subscription, you acknowledge and agree to these terms.